We aim to offer the very best services in our field, in order to do this we need to collect specific information about our clients and the task they need us to do, our Privacy Policy (Statement) and Transportation T&Cs are below, and should you have any questions or require copies then please ask.

 

Terms and Conditions – DOMESTIC UK TRANSPORT

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer.  ‘We’, ‘Us’ or ‘Our’ means the “Company”. The “Company” being Bailey Grove Transport (BGT). 

“Our premises” means 46 Holtye Crescent, Maidstone ME15 7DD. These terms and conditions can be varied or amended subject to prior written agreement.  Please take particular note of sections which state that we hold no liability for any costs associated with delays outside of our control.

 

1. Our Estimates / Quotations  Our quotation, unless otherwise stated, does not include cancellation/postponement waivers, additional inspections, or any fees, or taxes payable to government bodies or agencies. Our quotation is valid for thirty days from the date of issue. Unless already requested in our quotation, additional charges will apply in the following circumstances:  1. Difficulty in collection of vehicle e.g. if we are not informed it is a non-runner, if vehicle parked in location difficult to access, if vehicle not available for collection at time/date agreed (see 8.5). 2. Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control. 3. Any fuel needed in order to move the vehicle (see 8.1). 4. Storage charges at our premises if vehicle is ready to collect but delivery is left beyond 7 days. (See 8.2).

2. Vehicle Inspections & Payments 1. Any vehicle inspection through us is deemed as a basic visual inspection. It is not a full mechanical check unless clearly stated in writing that we have arranged this as a special additional service. 2. Vehicle inspections do not include checking of paperwork, we hold no liability for title/registration issues. 3. We will not be held liable for any mechanical defects discovered at any stage in the process on your vehicle. 4. We can act on your behalf to organise vehicle inspections at an additional charge. 5. All pricing on our quotation is in pounds sterling and is exclusive of UK Value Added Tax (VAT). 6. Unless you have a credit account with us, we take between 25%-100% upfront depending on the service you have booked with us and the remainder prior to delivery of your vehicle. 7. Late payments could be subject to us withholding the delivery of the vehicle and/or storage charges imposed (see general charges). 

3. Collection of Vehicle 1. We hold no liability for any associated costs with any delays in collecting the vehicle e.g. storage charges, hire car costs, auction house costs. 2. We hold no liability for any mechanical checks or defects not noted at collection. 3. We hold no liability for any damage to vehicle interiors unless expressly our fault and admitted by us. 4. We hold no liability for any parts shipped within the vehicle. 5. We advise any original documents are copied before being handed to the driver. 6. We reserve the right to increase our quote or estimate if the vehicle is a non-runner and we have not been previously advised of this in writing. 7. Collection will be by open transport unless specifically quoted upfront or in writing. 8. We hold no liability for damage, theft or dirtying caused by weather if open transportation has been used if we were not implicitly instructed to use enclosed transport in writing prior to collection. 9. We do not hold any liability for any damage, mechanical defect, lien, title / registration missing, incorrect or non-expected date on title / registration or legal status of the vehicle that is already on the vehicle prior to shipping. 

4. Loading   1. Your vehicle may be loaded by operatives not employed by us and so subject to the terms and conditions set out by them. 2. We reserve the right to increase or costs if vehicle is not as described, not in original state or condition and / or different to as be expected for a vehicle of that year/make/model. 3. We hold no liability for vehicles with excessive rot or damage caused by strapping to parts of the car which should reasonably be able to withhold a strap. 4. We do not hold any liability for illegal substances being shipped in the vehicle. 5. We do not hold any liability for items which must be secured, loaded or shipped separately if they do not fit within the vehicle. Additional securing charges are likely to apply. 

5. Shipping & Damage 1. We do not hold any liability for items put in the car that are not clearly notified to us in writing prior to collection as personal effect shipments. 2. Other than as a result of our negligence or breach of contract we will not be liable for any loss, damage or failure to produce the goods as a result of:  Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods, damage caused to the vehicle by items shipped within the vehicle or for any goods which have a pre-existing defect or are inherently defective.

6. Termination & Refunds If for any reason our service is cancelled the following fees apply:  1. Cancelled before shipping/transportation arranged: Full refund 2. Cancelled after shipping/transportation arranged: 50% refund 3. Cancelled after vehicle has been booked for departure: No refund 4. We offer no refunds due to delays outside of our control 5. Any administration fees, tolls or road charges that has been charged is non-refundable and deducted from any refund due to cancellation of our services.

7. General Timescales and Additions 1. We do not guarantee any delivery times – we work as hard as we can to have your vehicle delivered as soon as possible – we cannot control certain factors such as the weather, customs, traffic etc and so do not hold any liability for delays nor any costs associated with any delays, for example hire car costs, missed events/holidays/shows due to delay of vehicle. 2. We shall not be liable for delays or failures to provide the services under this agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, rescheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control. 3. Any complaint with respect to any services carried out by us must be restricted to communications with us only. We will not be liable for resolving any mistakes, issues or problems unless all correspondence remains with us. 4. We hold no liability for not being able to insure you on any vehicle. We are not an insurance broker and are in no way associated with any insurance taken out on the vehicle. 5. We will only ever be held liable to any claim with a maximum claim amount of the value of our quotation you have accepted. 6. No employee of ours shall be separately liable to you for any loss, damage, mis- delivery, errors or omissions under the terms.  

8. General Charges 

1. FUEL - fuel used to move a vehicle plus £10.00

2. STORAGE - charges after notice given to last contact details £25.00 per 24hrs

3. WINCH - if a winch is required and we have not been previously notified £50.00 (FOC if notified)

4. JUMP START - normally we will attempt to start FOC but if additional time needed to swop batteries etc. £50.00 (FOC if notified)

5. ACCESS - if vehicle is in a difficult/dangerous place then we reserve the right to charge £25.00 per 30 mins rectification.

6. VEHICLE NOT READY FOR COLLECTION - if the vehicle is NOT ready to be loaded within 30 minutes of our arrival, then we reserve the right to charge £25.00 per additional 30 mins or part of, until the vehicle is made available for loading. This includes all Auctions, Storage Holdings, Ports, and Clearing Facilities.